COVID-19 Travel Updates: Currently, our contact centre is working hard to service your inquiries. Please feel free to email headoffice@hotelopia.com, typing your Hotelopia booking reference number into the title of your email exactly as it appears in your travel documents or confirmation email .Please be patient and understanding to our team. Use Your booking section to cancel your reservation.

As a result of local government measures and guidelines put in place by services providers – including hotels and ancillaries – guests may find that some facilities or services are not available.

Please note that it is the responsibility of the traveller to choose the most appropriate rates in view of current COVID-19 travel restrictions as all cancellations will be processed according to the applicable General Terms and Conditions of the booking whether that be flexible or non-refundable. Find out more

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