INFORMATION ABOUT COVID-19

How can I amend or cancel my booking?

Cancellations can be effected through the web site in the access Your Booking section. Should you have any questions or need any help with your booking, please feel free to email headoffice@hotelopia.com, typing your Hotelopia booking reference number into the title of your email exactly as it appears in your travel documents or confirmation email.



Cancellation policy

Please note that it is the responsibility of the traveller to choose the most appropriate rates in view of current COVID-19 travel restrictions as all cancellations will be processed according to the applicable General Terms and Conditions of the booking whether that be flexible or non-refundable.



Health Measures for the Canary Islands

Since 14/11/2020, all tourist Accommodation in Canary Islands must demand a certificate to any person older than 6 years that proves a negative COVID test, being the test taken within 72h prior arrival and certified by the local authorities of their country, or the EU. Exemptions may apply.


Travelling to Spain

Prior to arrival, all travelers planning to enter Spain from any airport or port located outside of Spain, must complete the online health questionnaire which can be found here or on the “Spain Travel Health-Sp TH” app.

All travelers coming from a high risk country or region, who wish to enter Spain, must bring with them a certificate proving that they have a negative RT-PCR Covid-19 test result. The test must have been taken within 72 hours of arrival into Spain. Click here to see which countries and regions are classed as high risk.


Please Note:

As a result of local government measures and guidelines put in place by services providers – including hotels and ancillaries – guests may find that some facilities or services are not available.

Please note that it is the responsibility of the traveler to review all current travel restrictions for both departure from and/or entry into any selected destination/country. Travelers are also advised to be aware of local government measures and guidelines that have been imposed by individual travel services providers.

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